How long does it take to receive my order?

All Balon orders are custom fitted and made to ordered. We endevearour to deliver all orders in 3-4 weeks but always allow 4-6 weeks especially at peak ordering times.

What happens if an item is out of stock?

Due to Balon’s unique made to order process we do not run out of stock or sizes.

I would like to return my item? Can I do that?

We do have a returns policy. For more information on whether you qualify for returns, please click here and visit our returns policy page.

I'm not sure what size I will need, is there any guidance on this?

Yes, we have size guides available here. If you require further assistance, please get in touch.

Do you cater for other sports?

We cater for all sports and industries

How do I get in touch?

You can contact us via our Contact Us page.

Do I have to supply artwork?

We do need some form of imagery showing your crest. If you have a DST (Embroidery) file that makes things much easier. Otherwise if you have an Adobe Illustrator File, a Vector image or a high resolution JPEG, that will help. Set up costs are always FREE at Balon.